• How do I log in?

    1. Key in www.rsc.a-star.edu.sg into your web browser.

    2. Click on [Log In] on the top right hand corner.

     

    3. Fill in the relevant information.

    Please note that if you are an:

    Internal customer (A*STAR Research Institutes)

    Your Username and Password is the same as your User ID and Password for logging into Microsoft Windows.

    External customer (non-A*STAR Research Institutes)

    Your Username is the User ID as indicated by you during account creation. The password will be assigned to you.

    Feel free to contact us at enquiries@rsc.a-star.edu.sg for more information.

  • How do I reset my password?

    For Internal Users

    (Users from  BMRC, SICS, SIgN, SBIC, IMB, ETC, MEL, SRIS, BIP & P53Labs)

    Please reset your password or unlock your account using the Active Directory (AD) Self-Service Portal, thus saving your time from calling IT helpdesk.

    You are required to provide the answers to your security questions, followed by a pin code via sms for verification.

    For more details on this service, please refer to the user guide and FAQ here.
    Should you require any assistance, please contact BMSI IT Service Desk:

    Tel: 6276 0692
    E-mail: servicedesk_itss@hq.a-star.edu.sg

    For IBN, IMCB, BTI users

    Please liaise with your respective IT personnel to reset password.

    For SERC/External Users

    Please contact the RSC administrator for password reset at enquiries@rsc.a-star.edu.sg.

  • What are the RSC Division Codes?

    Summary of Division Codes

    NA – Microarray

    NB – Biopolis Supply Centre

    NC – Media Preparation

    ND – Glassware Washing

    NK – Confocal Microscopy

    NL – High Content Screening

    N2 – Nuclear Magnetic Resonance (NMR)

    N3 – DNA Sequencing

    N5 – Histopathology

    N6 – Mass Spectrometry

    N7 – X-ray Crystallography

    N9 – Flow Cytometry

  • Who do I contact for technical issues?

    Please contact the administrator at enquiries@rsc.a-star.edu.sg.

  • What are the operating systems and web browsers supported?
    Operating System Web Browsers
    Windows 10, 8/8.1, 7, Vista Internet Explorer 9 and above, Chrome, Firefox, Safari
    Apple OS X Chrome, Firefox, Safari
  • How can I update my account information?

    1. Login RSC Portal

    2. Click on the My Account Page, go the information you would like to update or change


    3. Click on Update and key in your login password to confirm your changes





  • Shipping

    Options available:

    1) Self-collection @ 30 Biopolis Street, B2-14, Matrix, Singapore 138671

    2) Delivery Service

    - Delivery fee of $45 is charged per web order.

    - Orders will delivered within 5 working days.

     

    Urgent/Special Delivery Request

        Additional charges may apply.

        Subjected to availability.

     

    Note: RSC delivery service is scheduled by area and availability. For more details on your order delivery, please contact our staff at supply@rsc.a-star.edu.sg.

  • How do I make a purchase through the Portal?

    1. After logging in, click [Products] on the top panel.

    2. Search for the products by keywords or catalogue number.

    3. Key in the Quantity required, and add the items into the Shopping Cart by clicking [Add to Cart].

    4. Click on the Shopping Cart icon to view the items in your shopping cart.

    5. Fill in the relevant details such as Lab name, PI, Cost Centre and WBS element.

    (Please note that the interface may have a slight variation across different organisations.)

    6. Click on [Update] to update any changes.

    7. Click on the [Check Out] button.

    8. Check through the order information and confirm your order.

    9. Read through the “Terms and Conditions”. Click [I accept] to proceed with the transaction.

    10. Upon receiving the acknowledgement of the confirmed order, the transaction is completed. Please print out the order details for your reference.

  • How do I search for an item?

    Searching of Products:

    1. Search Box:

    Type in the keywords or catalogue number.

    2. Product Catalogue:

    Click on [Products].

    Select the broad category of products: [Chemicals], [Laboratory Consumables], [Life Science], [Laboratory Equipment].

    On the left panel, select the relevant product category or brand to view the extensive list of items.

  • What is the Purchasing Limit?

    For A*STAR users, the purchasing limit is fixed by the RI’s procurement policy.
    The web order will be routed to the appropriate personnel (PI, Finance) for approval if necessary.
    The maximum purchasing limit is SGD $70,000.

     

    For External users, the purchasing limit is SGD $3,000.
    Please contact us at enquiries@rsc.a-star.edu.sg to increase your purchasing limit if your order is above SGD $3,000.