1. Please click on the Profile Icon on top right of the page

2. Click on Register

3. Key in the relevant information as shown below. Fields with asterisk are compulsory. 

4. **For external registrants (non-A*STAR), after registering online, please send your billing address to RSC enquiries at enquiries@rsc.a-star.edu.sg to complete the registration for approval. 

1. Key in www.rsc.a-star.edu.sg into your web browser.

2. Click on the Profile Icon on the top right corner beside the 'Research Support Centre'.

3. Key in your Login ID and Password.

4a. For A*STAR and non-A*STAR existing users who login for the first time after the upgrade transition, please find your new login ID and activation link in an activation email sent to your inbox/junk mail by noreply@rscastar.microsoft.com on 7 September 2020. 

4b. For new user, to register:

1. Please click on register at 'I am new, register here'
2. Key in the relevant information as shown below

Please contact enquiries@rsc.a-star.edu.sg if you encounter any issue in accessing the activation link (after RSC's upgrade transition on 7 September 2020) or during registration.

To reset your password, please go to this URL:

https://www.rsc.a-star.edu.sg/shop/CustomPages/PasswordRecovery 

Should you have any problems in resetting your password, please contact enquiries@rsc.a-star.edu.sg.

Please contact the administrator at enquiries@rsc.a-star.edu.sg.

Supporting web browsers include:

*Please do not use Internet Explorer

To check if your browser can support RSC web portal, please go to 'Settings' to check if the browser is the above-mentioned version and higher. Otherwise, please update your browser to purchase on our portal.

Chrome: Settings --> About Chrome

Mozilla: Options --> General --> Scroll downwards to 'Firefox Updates'

Microsoft Edge: Settings --> About Microsoft Edge

1. Please click on the Profile Icon on top right of the page

2. Login with your Login ID and Password

3. Click on the Profile Icon again and select My Account

3. Go to My Info and click Add New

4. You can update your information under the following tabs:

• My Info
• My Orders
• My Profile
• My Reviews
• My Order Approvals

5. After updating your account details, click Save.

1.  Login with your Login ID and Password

2. Click on the Profile Icon and select My Account

3. Go to My Info, under “YOUR DELIVERY ADDRESS” click on “EDIT” icon & update delivery address & click on “SAVE” accordingly

Please refer to the following images to guide you through.

Step 1: Key in the type of equipment of interest & the related terms will appear in the dropdown list.

Step 2: After you press 'Enter' to proceed with the search, it will bring you to a transition page.

Step 3: A list of platform providers of the equipment will appear with the most relevant platform at the top of the list. It will tell you how many matching platforms providing the searched equipment of interest or equipment related to the searched terms. At each search result, it will also show the number of matching equipment.

Then, select the relevant platform to find out more details of the equipment provided.

Step 4: In the platform page, you will see a list of equipment related to your search. Select the preferred equipment to find out more.

Step 5: A brief description about the equipment will appear at the right panel.

Step 6: To find out more details that are not shown on the page, you can submit an enquiry to the platform.

Or, you can contact the platform/equipment experts by calling or emailing them directly with the key contact details listed.

Options available:

1) Self-collection @ 30 Biopolis Street, B2-14, Level B2, Matrix, Singapore 138671

- Official opening hours for self-collection:

Monday to Friday (Except public holiday)

9am - 5pm ( avoid 12pm to 1.30pm)

Last order to be received by 4.30pm

- For external (non-A*STAR) users, please bring along the company stamp to stamp on RSC's Delivery Order (DO) during collection.

- For A*STAR users, company stamp is not required.

2) Delivery is applicable across whole of Singapore main island.

1) Self-collection

Users are required to provide the web order number(s) or the SO number(s) upon collection.

2) Order deliveries

Ready available items will be delivered within 5 working days upon receiving the Ready for Collection email.

Sample as shown below:

Urgent/Special Delivery Request

Note: RSC delivery service is scheduled by area and availability. For more details on your order delivery, please contact our staff at supply@rsc.a-star.edu.sg.

For A*STAR users, the purchasing limit is fixed by the RI’s procurement policy.
The web order will be routed to the appropriate personnel (PI, Finance) for approval if necessary.
The maximum purchasing limit is SGD $90,000.

For External users, the purchasing limit is SGD $3,000.
Please contact us at enquiries@rsc.a-star.edu.sg to increase your purchasing limit if your order is above SGD $3,000.